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Renewals are not being charged

< 1 min read

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  1. Check who charges the subscription: if it says “Charged by Stripe / PayPal / Razorpay”, the gateway bills it and tells your site through webhooks. Check the webhook in the gateway settings – see Who charges renewals.
  2. If it says “Charged by this site”, renewals run from scheduled tasks. Open FW Memberships → Tools → Cron Jobs and check the last cron run.
  3. Low-traffic sites should add a real server cron – the Cron Jobs screen shows the exact command. See Renewals and scheduled tasks.
  4. In FW Memberships → Tools → Scheduled Tasks, look for late or failed tasks and click Run Now.

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