Legal

Refund Policy

Every FlexWoo Memberships Pro plan comes with a 30-day money-back guarantee. Here is exactly how it works.

Last updated: 9 October 2026

30-day guarantee

Ask within 30 days of your purchase and get a full refund.

No questions asked

Tell us it is not right for your store. A reason helps us improve, but it is not required.

Back to your card

Refunds go back to the original payment method you used.

On this page

1. Our money-back guarantee

If FlexWoo Memberships Pro is not right for you, ask for a refund within 30 days of the date of purchase and we will refund the full amount. You do not have to prove that something is broken. We would like to hear what did not work for you, but giving a reason is optional.

2. How to request a refund

E-mail support@sutraplugins.com from the address you used to buy, or use our contact form and choose a billing subject.
Include your order or licence number if you have it.
We confirm by e-mail once the refund is issued. The money goes back to your original payment method; your bank may take a few business days to show it.

3. What is covered

The guarantee covers the first purchase of every Pro plan: Starter, Pro, Business and Business Lifetime.

4. Renewals

Yearly licences renew automatically, and we e-mail a reminder before every renewal so you can cancel in time. Renewal payments are not covered by the money-back guarantee. If a renewal was charged by mistake, for example after you tried to cancel, contact us within 30 days of the charge and we will look at it fairly.

5. When we cannot refund

Requests made more than 30 days after the purchase.
Licences that were disabled because they were shared, resold or used against our Terms & Conditions.
Purchases where a refund or chargeback has already been made.

6. After a refund

When a purchase is refunded, its licence key is deactivated, so Pro no longer receives updates or support. Please remove FlexWoo Memberships Pro from your sites. The free FlexWoo Memberships plugin keeps working, and your plans, members and settings stay in your database.

7. Please contact us before a chargeback

If something went wrong with a payment, write to us first – we will sort it out faster than a bank dispute and without extra fees for anyone.

8. Changes to this policy

We may update this policy. The version in force on the day you bought applies to your purchase.

Questions about this policy?

Write to support@sutraplugins.com or use our contact form – a real person on the FlexWoo team will reply.