---
title: Renewals are not being charged
description: "Subscriptions stay due or renewal e-mails do not go out? Check who charges and whether cron runs."
url: "https://sutraplugins.com/docs/renewals-not-charged/"
updated: "2026-10-09"
category: "Troubleshooting & FAQ"
---

# Renewals are not being charged

1. Check who charges the subscription: if it says “Charged by Stripe / PayPal / Razorpay”, the gateway bills it and tells your site through webhooks. Check the webhook in the gateway settings – see [Who charges renewals](/docs/who-charges-renewals/).
2. If it says “Charged by this site”, renewals run from scheduled tasks. Open **FW Memberships → Tools → Cron Jobs** and check the last cron run.
3. Low-traffic sites should add a real server cron – the Cron Jobs screen shows the exact command. See [Renewals and scheduled tasks](/docs/renewals-and-cron/).
4. In **FW Memberships → Tools → Scheduled Tasks**, look for late or failed tasks and click **Run Now**.